As the District’s implementation agency for all District owned and managed facilities, DGS relies heavily on our partnership with our client agencies to report and prioritize all facilities-related maintenance requests. In collaboration with our client agencies, all work orders are immediately placed under client-agency prioritization review, after DGS internal review.
Work that has been prioritized will be assessed, scheduled, and completed as soon as possible, contingent upon resources, manpower, and weather. To learn more about Facilities Operations and Services, click here.
Once the maintenance request has been placed, a DGS Facilities FIRST Team member will contact you within 24-48 hours. They will confirm the required information (description of the issue, location, and photo) are correct. Be advised that if an accurate photo or location is not provided, it will cause a delay in creating the work order request.
*Check your spam folder to ensure you do not miss the notifications from our FIRST TEAM unit.
DGS will continue to work with its client agencies, partners, and the community to ensure District facilities are maintained. For updates, contact the DGS Facilities FIRST Team at (202) 576-7676 or [email protected]. Please reference the Case Work Order Number and location.
- Facilities Maintenance Request
- DGS Facilities Operations and Services
- DGS Grounds Maintenance Service Request
- DGS Spring-Summer Readiness Operations
- For the Community