As the implementation agency, the Department of General Services (DGS) primarily rely on our partnership with DPR, DCPS, DHS, MPD, and other client agencies to inform us of their facility maintenance requests by placing a work order request through the DGS Work Order Management System. All work orders are under client agency prioritization review. Work that has been prioritized will be assessed and completed as soon as possible pending any constraints contingent upon budget, weather, and workforce resources.
For District government employees, staff and building managers, submit work order requests here: Government Agencies Facility Maintenance Work Order Request Form
For community leaders, stakeholders, or residents who want to report DGS facility-related issues occurring at a school, recreation center, or unnamed park, please use the Community Facilities Maintenance Form. Fill out the form and be advised that if an accurate description, location, issue, or picture is not provided, it will cause a delay in creating the work order request. Upon submitting the request, you will receive a confirmation email and a follow-up email from a DGS FIRST Team member within 24-48 hours regarding your request. Submit your requests here: Community Facility Maintenance Work Order Request Form