DGS Frequently Asked Questions (FAQs) and One Pagers
DGS Artificial Turf and Grass FAQs: Explains how DGS maintains artificial turf and grass fields across the District, maintenance costs, GMAX testing and reports, and more.
DGS HVAC FAQs | Graphic: Explains DGS HVAC operations, seasonal heating and cooling changeover procedures, preventative maintenance practices, temperature standards, and how HVAC-related service requests are prioritized and addressed across District facilities.
DGS Snow and Ice Operations FAQs | Graphic: With DGS part of the District Snow Team, this provides an overview of DGS’ responsibilities for pretreatment and snow removal at approximately 450 properties. Depending upon the snow event, DGS will pretreat emergency service personnel, and other immediate-need facilities, followed by other government facilities in a tiered approach. DGS pretreats and clears local government facility entryways, parking lots, driveways, walkways, alleyways, and private local government roads.
DGS Annual Heating to Cooling Switchover Operation FAQs: Explains DGS Annual Heating to Cooling Switchover Operation. This annual Fall-Winter readiness operation, beginning October 15, is for the seasonal transition from cooling to heating in all DC government facilities in preparation for winter temperatures.
DGS Annual Cooling to Heating System Switchover Operation FAQs: Explains DGS Cooling to Heating System Switchover Operation. This annual Spring-Summer switchover phase begins April 15, with completion by May 31, pending no constraints. This is a two-part transitional phase which first includes heating units being turned off. Once this is complete, cooling units are then turned on and assessed for optimal operation.
DGS Elevator FAQs: Explains DGS Elevator Operations, including the maintenance, repair, and inspection of all conveyance systems, wheelchair lifts, and material lifts—across DCPS schools, DPR community and recreation centers, DHS shelters, and other vital buildings within the DGS portfolio at municipal buildings.
DGS Integrated Pest Management FAQs | Graphic: Explains DGS' role in managing pest abatement in and around District-owned and leased properties – including DC Public Schools (DCPS), recreation centers, public safety and health facilities, and more. DGS uses Integrated Pest Management (IPM), a systematic process to achieve long-term, environmentally safe pest abatement.
DGS Work Order FAQs | Graphic: Provides an overview of the DGS work order management system, which is the tool DGS uses to manage maintenance work order requests, including how work orders are entered, prioritized, and completed.
DGS Work Order Lifecycle Process FAQs: Provides an overview of the DGS work order management system through its lifecycle process. DGS uses this system to manage maintenance work order requests, including how work orders are entered, prioritized, and completed.
DGS Capital Construction Lifecycle FAQs: Explains the Capital Construction Services Division (CCSD) lifecycle process. The lifecycle of a project has five stages: initiation, planning, design, construction, and close-out. It is important to consider that the project's timeline is subject to change based on the scope, complexities involved, unforeseen site conditions, inclement weather, community feedback, and funding.
DGS 311 Services One Pager: Provides an overview of facility-related services available through the District’s 311 system, including how residents and agencies can submit maintenance requests, report issues, and access DGS support services.
DGS Who We Are One Pager FY25: An overview of the Department of General Services' mission, divisions, clients, services, and processes.