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311 Facilities Landscaping and Grounds Maintenance

In 2019, the Department of General Services (DGS) introduced our DC Facilities Landscaping and Grounds Maintenance service request in partnership with the DC Office of United Communications (OUC) to rollout the first phase of the agency’s integration into system with the first request being DGS Grounds Maintenance.

The Service Request is for the following areas: schools, government facilities or parks and recreation. Please note, this does not encompass athletic fields, turf, playgrounds and other specialty fields. Residents can report:

  • Weed Removal (added 2020)
  • Grass Mowing Requests
  • Bushes/Hedges Trimming Requests
  • Fallen Trees

Frequently Asked Questions

Will grass be mowed, every 2-3 weeks?

  • The frequency of mowing changes, depending on the accumulation of rain and the month. Mowing services are contingent upon both weather and the growth of grass. For example, during the months of April and May – weather permitting – mowing is performed every week. In September, the sessions are conducted bi-weekly, mowing season ends December 31st.

How many properties are DGS responsible for mowing?

  • DGS Facilities Management handles more than 650 specific locations, which include DC Public Schools (DCPS) sites, Department of Parks and Recreation (DPR) facilities parks and triangle parks, and other municipal properties.

Is DGS responsible for mowing public spaces (medians, sidewalks, etc.)

  • DGS is not responsible for mowing public spaces such as medians and sidewalks. The Department of Public Works (DPW) and National Park Service provide mowing services for public spaces.

Is DGS responsible for mowing vacant properties and locations?

  • Yes. DGS is responsible for vacant government vacant properties owned by the District in our portfolio. The Department of Public Works (DPW) and the Department of Consumer and Regulatory Affairs (DCRA) also mow vacant properties within their jurisdiction.

How does DGS schedule locations?

  • DGS considers all District-owned properties that it manages as important facilities. Locations are on a schedule depending on weather and grass growth. In certain instances locations are schedule based on special events and activities. For example, DPR permitted activities on fields.

What happens when it rains? Is there a plan in place to reschedule?

  • In inclement weather, DGS coordinates with its contractors to reschedule mowing.

Related Information

To place a DGS Grounds Maintenance Service Request through 311, click here: