Vendors can discuss unresolved concerns with the DGS Ombudsman - You (or your representative) can request a confidential dialog with the DGS Ombudsman to discuss concerns with the procurement process, delayed payments or request a review of a market violation notice if you believe there are extenuating circumstances that should be considered and remain unresolved. The complaint should be filed within 30 days of receiving a Market Violation Notice (MVN).
How to Request a Review:
Complete the complaint form (Download Complaint Form) compose a letter with pertinent information about the complaint and then mail or email it back to the Ombudsman to:
Frank D Reeves Municipal Building
2000 14th Street, NW – 8th Floor
Washington, DC 20009
Attn: Olivia Warren
The Ombudsman can discuss your concern with you and respond to any questions you may have. Contact the Ombudsman at (202) 570-3128
The Ombudsman can discuss your complaint with you and respond to any questions you may have. Call or email to set up a virtual meeting.