Vendors can discuss unresolved concerns with the DGS Ombudsman -  You (or your representative) can request a confidential dialog with the DGS Ombudsman to discuss concerns with the procurement process, delayed payments or request  a review of a market violation notice if you believe there are extenuating circumstances that should be considered and remain unresolved. The complaint should be filed within 30 days of receiving a Market Violation Notice (MVN).

How to Request a Review:

 

  Online – Use the Online Complaint Form

 

 

 

 Email or Send a Letter Describing Your Complaint
 Complete the complaint form (Download Complaint Form) compose a letter with pertinent information about the complaint and then mail or email it back to the Ombudsman to:

 

                   3924 Minnesota Avenue, NE,
                   Washington, DC 20019
                     Attn: Claudia Barahona
                    [email protected]

 

Telephone - Call the Ombudsman
The Ombudsman can discuss your concern with you and respond to any questions you may have. Contact the Ombudsman at (202) 570-3128

 

 

 In Person – Set up a virtual meeting with the Ombudsman
 The Ombudsman can discuss your complaint with you and respond to any questions you may have. Call or email to set up a virtual meeting.

 

Related Information:

• DGS CBE Ombudsman