dgs

Department of General Services
 

DC Agency Top Menu

-A +A
Bookmark and Share

Filing a Complaint

Vendors can discuss unresolved concerns with the DGS Ombudsman -  You (or your representative) can request a confidential dialog with the DGS Ombudsman to discuss concerns with the procurement process, delayed payments or request  a review of a market violation notice if you believe there are extenuating circumstances that should be considered and remain unresolved. The complaint should be filed within 30 days of receiving a Market Violation Notice (MVN).

What to expect in an Ombudsman review

How to Request a Review:

Online - Use the Online Complaint Form 
 
 
Email or Send a Letter Describing your Complaint 
 Email or Send a Letter Describing Your Complaint
 Complete the complaint form (Download Complaint Form) compose a letter with pertinent information about the complaint and then mail or email it back to the Ombudsman to:
 

                    Frank D Reeves Municipal Building
                    2000 14th Street, NW – 8th Floor
                    Washington, DC 20009
                     Attn: Olivia Warren
                    [email protected]

Telephone - Call the Ombudsman 
Telephone - Call the Ombudsman
The Ombudsman can discuss your concern with you and respond to any questions you may have. Contact the Ombudsman at (202) 570-3128
 
In Person - Set up a virtual meeting with the Ombudsman 
 In Person – Set up a virtual meeting with the Ombudsman
 The Ombudsman can discuss your complaint with you and respond to any questions you may have. Call or email to set up a virtual meeting.
 
Related Information: