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DGS, OUC Expand Ability for Residents to Report Playground Needs Through DC311

Thursday, January 4, 2024

(WASHINGTON, DC) – The Department of General Services (DGS) is excited to announce the expansion of service requests that residents can submit using the automated DC311 system. The new service categories advance the partnership between DGS and the Office of Unified Communications (OUC) so residents can contact DC311 to request playground maintenance at Department of Parks and Recreation (DPR) and DC Public Schools (DCPS) playgrounds, including playground repairs and overflowing recycling cans.  
“DGS listened to the community and has worked closely with OUC to expand opportunities for the public to partner with the District to support their favorite DPR and DCPS playgrounds,” said DGS Director Delano Hunter. “We want to ensure that everyone can enjoy the District’s many state-of-the-art playground facilities. By adding DPR and DCPS playground maintenance requests to our already robust DC311 reporting system, we are giving residents even more opportunities to connect with DGS and collaborate in our mission of building, maintaining, and sustaining District facilities.”  
Since 2020, District residents have been able to report maintenance needs through DC311 at District-owned schools and municipal facilities year-round such as ground landscaping and maintenance and dog parks maintenance–and during the spring and summer seasons, residents can submit requests for mowing services, spray parks, and indoor and outdoor pool maintenance. 
The expansion of our two latest services requests will allow for residents to contact DC311 to report playground maintenance requests at DPR and DCPS playgrounds at any point in the year. 
“Our continued partnership with DGS, in direct response to residents’ feedback, shows our commitment to ensuring DC is the best place to live, work, and play,” said Heather McGaffin, OUC Director. “I am proud of our role as a conduit to city services and will work to continue to integrate new service request types that allow us to respond to and address evolving community needs.” 
To report playground maintenance requests, residents should contact DC311 and provide as much information as possible, including photos or videos when possible. This will ensure DGS can assess and complete maintenance requests in a timely and accurate manner, contingent on people power and weather conditions. Residents can speak to a DC311 agent by dialing 311, submitting an online request at or through the DC311 mobile app, or by tagging @311DCgov in a post on X (formerly known as Twitter).  



The mission of the Department of General Services is to build, maintain, and sustain the District of Columbia’s real estate portfolio, which includes more than 840 District owned properties in Washington, DC. This work allows the agency to foster economic viability, environmental stewardship, and equity across all eight (8) wards.